Windows 8 BSoD "Bad Pool Caller" Error

For the past two days, I've been getting BSoD for Bad Pool Caller and Bad Pool Header. This usually occurs about 5-10 min after using the internet. Could someone analyze my Minidump and tell me what's wrong? From my research, it sounds like it's usually an outdated or incompatible driver or firewall. I would attempt, but I can't currently download Windows Debugger to analyze it. 

Also, I attempted System Restore, but it's just been displaying a load window for "Preparing to restore your system..." for the past 15 min? Does a system restore usually take this long? 

Minidump:

drive.google.com/folderview?id=0B3dngNeVmOd-fnI1WksyRV9tcGNrTnB1R2lzdkllNFlCZUpjek81MW5IQ0VuZm1XMFpZME0&usp=sharing



  • Edited by JMartin1775 Tuesday, January 27, 2015 8:35 PM
January 27th, 2015 11:27pm

Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via a public folder on OneDrive or similar site?

Here's a couple of links on using OneDrive (SkyDrive):

http://windows.microsoft.com/en-ca/skydrive/add-photos-files-faq

http://windows.microsoft.com/en-ca/onedrive/share-file-folder

If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop

Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time

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January 27th, 2015 11:35pm

Sorry, I was trying to edit the link in, but the site wouldn't let me at first. Does that work?

January 27th, 2015 11:37pm

The link worked great.

The majority of recent errors referenced the bridge.sys and this component of Windows has been implicated in BSODs before.

https://www.google.ca/search?q=bridge.sys+bsod&sourceid=ie7&rls=com.microsoft:en-US:IE-SearchBox&ie=&oe=&gfe_rd=cr&ei=SkzIVNnpFcHAgwSNwIDIAQ&gws_rd=ssl

There were also a few errors (DRIVER_POWER_STATE_FAILURE) referencing the hpdskflt.sys which is HP DriveGuard driver.

However there is a driver present that may be causing issues and that is the {c5e48979-bd7f-4cf7-9b73-2482a67a4f37}Gw64.sys.

This driver may indicate the presence of a PUP (Potentially Unwanded Program) that has been known to cause BSODs.

Can you run the following application:

Malwarebytes Antimalware (free version - decline the invitation to install the full version trial) - update the application and do a "Scan":

http://www.malwarebytes.org/products/malwarebytes_free

  • Marked as answer by JMartin1775 Friday, January 30, 2015 6:16 PM
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January 28th, 2015 5:54am

So I installed the malwarebytes and removed about 5 items, but then I was unable to connect to the internet. I selectively restored a few of  them, but still was not able to connect. I did a system restore and haven't had any problems for the past 2 days. If any problems return, I'll try more of your suggestions and let you know. Thank you. 
January 30th, 2015 9:18pm

You're welcome.
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January 30th, 2015 11:29pm

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